Cape Town’s Transport Info Centre fields over 4400 calls a day

Cape Town’s Transport Info Centre fields over 4400 calls a day

The Transport Information Centre (TIC) is the nerve cord for all transport-related queries and feedback in Cape Town. Manned for 24 hours a day, the operators handle an average of 132000 calls a month or 4400 every day. “We are committed to providing world-class services to our residents and the TIC is pivotal in ensuring that we are a well-run city,” said the City’s Mayoral Committee Member: Transport for Cape Town, Councillor Brett Herron.

Callers can be assisted in any of the province’s three official languages, be it Afrikaans, English or isiXhosa; however, according to the TIC’s customer statistics, most of them prefer English. The majority of phone calls relate to queries about public transport as the TIC is able to provide information about the timetables, routes, fares and service disruptions across all modes of scheduled public transport in the city – from the MyCiTi bus service, to Cape Metrorail, Golden Arrow Bus Services and Dial-a-Ride.
In addition, the TIC uses the MyCiTi Twitter and Facebook accounts to post information about public transport service disruptions or delays, special events, traffic signals, incidents on the highways that may be affecting traffic, and other useful information relating to the MyCiTi service. You can contact the TIC by calling the toll free number 0800 65 64 63, or by downloading the Transport for Cape Town (TCT) app from your app store.
Meanwhile, MyCiTi passengers can expect a disruption to some services in the Cape Town CBD, in the build up to and on the day of the annual State of the Nation Address, on Thursday, February 12.

* Road closures will be communicated via the MyCiTi Facebook page, via its Twitter account (@MyCiTiBus) and via the website www.myciti.org.za.