MyCiTi passenger numbers increase by 89%

MyCiTi passenger numbers increase by 89%

The introduction of several new MyCiTi routes since November 2013 has seen an 89% growth in passenger numbers, highlighting the demand for quality public transport in Cape Town.
Monthly passenger trips grew from 402880 in November 2013 to 761000 in February 2014. During this time, new services were launched to Melkbosstrand, Century City, Camps Bay and Hout Bay, while some minibus taxi and GABS services were removed in these areas.

“The significant increase within such a short space of time is testimony to the fact that residents are keen to make the switch to existing public transport services and from private car to MyCiTi when it rolls out in their areas,” says Councillor Brett Herron, Mayoral Committee Member: Transport for Cape Town.
The most popular area routes during this four-month period were the 214 Table View route to Big Bay, the 102 Salt River service, and the 251 Century City route.

With this growth in ridership there has also been an increase in the number of complaints registered with the Transport Information Centre.
“We are bound to experience some teething problems, and adjustments will be made as the service settles down,” Herron says. The increase in complaints should also be viewed in context, he added. “Complaints represent around 0.03% of the total passenger journeys.”
The main areas of concern for commuters are factors relating to schedule adherence, myconnect card penalties, and overcrowding.
Not all routes have dedicated MyCiTi bus lanes and in many cases timetable delays were due to congestion and traffic incidents. However, we have already made inroads in this regard and since November 2013, punctuality has improved from 63% to 70%. “This is not optimal, but it is an improvement and we are moving confidently in the right direction,” Herron said.

The A01 Airport service, the 216 area route in Table View and the 105 route between Sea Point and the city centre were the most punctual routes, while the 101 route to Gardens and Vredehoek, the 214 route to Big Bay and the 251 route in Century City were identified as most in need of attention.

Additional buses serving the 103, 106, 107 and 108 routes were added from March 31, to help meet the growing demand.
Herron also encouraged passengers to stand on the bus. “Although full buses are a valid complaint on some routes, in some cases buses that still have standing capacity are perceived to be full. Standing in a bus is a well-known and accepted international practice and contributes to the sustainability of the service.”

* MyCiTi will launch new routes in Atlantis on April 12, and will roll out to Khayelitsha and Mitchells Plain by the middle of the year. For more information and updates, visit, or call 0800 65 64 63.